How Undercover Filming Revealed a £28 Million Holiday Ownership Scheme

Authorities have called it as among the biggest scams of its nature in the UK.

Altogether 14 individuals have been convicted for their part in a £28m conspiracy to cheat more than 3,500 timeshare investors.

The affected individuals were desperate to get out of age-old timeshare contracts and went looking for help.

A large number were from 60 and 80. In excess of 500 of them surrendered over £10,000, and one individual paid in excess of £80,000.

Those victimized were subjected to aggressive sales meetings extending for six hours. They were financially worse off, owning valueless fake "points" and remained bound by costly holiday ownership agreements they could no longer use.

The Company Behind the Fraud

The company at the heart of the scam was Sell My Timeshare (SMT). They took people's money to finance the owners' lavish standard of living of prestigious schooling, high-end properties and private jets.

The man at the head of the company, Mark Rowe, was given a seven-and-half year prison term in January for deceptive scheme.

Recently, his wife Nicola was among the last group to hear their sentences.

She was given a two-year long suspended jail sentence at Southwark Crown Court after pleading guilty to money laundering.

This has been a lengthy process and signifies a significant success for the individuals who testified, the authorities and the Crown.

How the Investigation Was Initiated

The first knowledge of the firm was in the mid-2016. The role involved in the research department of a media outlet, making investigative programmes.

A friend pointed out that his mother had taken over the rights of a timeshare apartment in Spain and, after long-term use, had started seeking to exit the contract.

It's worth mentioning how common vacation properties had evolved with UK travelers in the 1980s and 1990s.

Vacation properties enabled families to occupy the same accommodation every year, or trade their time slots with other owners who had properties in other resorts. Roughly 600,000 vacation seekers took up that chance.

The early surge was paired with a lot of stories about rip-off merchants fraudulently marketing investments. They were regularly featured on investigative broadcasts.

The standard holiday ownership agreement locked buyers for long periods.

By 2016, those investors who had enjoyed their assigned property in the resort for a long time were ageing, and a large proportion were attempting to say farewell to their vacation investments.

Some had declining mobility and found it difficult to access their apartments. Others just thought they'd achieved their goals from them. And a portion had passed away, in numerous instances leaving their loved ones to take over the contracts - plus their annual payments and upkeep costs.

The Investigation Progresses

This was the situation the family member had been placed. She browsed the internet for answers and discovered the organization, a firm whose digital platform assured to terminate her contract.

Yet, having paid a fee and booked a meeting with them, her loved ones had doubts.

Further research uncovered numerous individuals saying they had submitted funds and got nothing out of it. In fact, they had lost money. A lot of it.

The reporting group began investigating what was going on. It was rapidly apparent that there were some shady characters working within the holiday ownership market.

One lawyer had numerous client reports preparing to take action against SMT.

The team interviewed people who had used the firm and they collectively described identical situations. They assumed the company would buy their property off them but when they went to a consultation (for which they made an advance payment) they were advised there was no re-sale value.

Instead, they were persuaded - indeed pressured - to spend more money investing in "the firm's incentive scheme", linked to the outfit's parent company, the parent organization.

What exactly these were was somewhat vague. They appeared to be a type of exchange medium, giving access to cheaper vacations and amenities and shopping deals.

And they were apparently "tradable" with additional holders, at a future date.

Investing money immediately would result in an eventual payoff that would offset SMT's fees and leave the investor in profit, released finally from their troublesome contract.

An unbelievable offer? Well, yes.

A 'Deceptive Scheme'

Based on these descriptions were accurate, this was a large-scale fraud.

It's what is called a "deceptive marketing."

Someone - here the company - "attracts the client by promoting a specific service but then to say that's not available, pushing the individual to an alternative, lesser offering.

This is against the law. Equipped with all the accounts we had assembled, we presented the rationale to secretly film one of the company's meetings.

Such an operation demands commitment, energy, and clear arguments for why this is the only way to gather the information required to confirm deceptive practices.

Once authorized, our compact group organized a appointment with one of the firm's agents in the English town.

Posing as a potential client wanting to get his mum out of her timeshare contract|holiday ownership agreement

Vincent Brown
Vincent Brown

A freelance writer and poet passionate about capturing life's fleeting moments through vivid storytelling and introspective prose.